Reading Your Bill

You should get your first bill very soon. Here's a breakdown of what to expect.

• Your first bill will be higher than your normal monthly rate due to one-time charges.
• These one-time charges may include installation fees, prorates, services, such as additional outlets, or any purchased equipment.

Sample shown is an example only, and does not reflect actual rates, products or customer information.

Account Summary and Balance

Includes all the critical information you need to know to pay your bill online, over the phone or by mail.

• To Pay Online: Go to glofiber.com and click Sign In to create an account. Once logged in, you can make payments, and update your account settings.
• To pay by phone: You will need your customer and statement numbers shown here to pay using our automated phone system.
• To pay by mail: Fill in the payment amount and return the top portion with payment using the supplied envelope.

Payments should be received by Glo Fiber by the Due Date shown here. Any unpaid balance is subjected to a late charge.

Billing Address

If this address is incorrect in any way, please contact 1-833-WANT-GLO. To change your billing address, use the form on the back of the first page of your bill.

Payment Address

All payments should be sent to:
Glo Fiber
P.O. Box 630762
Cincinatti, Ohio 45263-0762

If you have electronic payments set up through your bank, make sure this address is associated with the payee. If you have signed up for Auto Pay, there will be a message, and no remittance address will be shown here.

Bill Messages

Important legal notices, promotional offers, and product information may appear here.

Statement Summary

This area repeats you account information and important bill dates.

Previous Charges

The amount of your last bill and any outstanding balance will appear here.

Current Charges

Here you will find a quick review of your service charges. Detailed charges related to each service may be found subsequent pages of the bill.

Total Amount Due

The total amount due for this bill to include all current and late charges.

Late Fee Notice

The date a late fee will be charged, and the amount is shown here. This shows on all bills, and it is not an indicator that you have a late fee on your bill.

Payment Barcode

You can pay your bill at partnering retail locations. Simply ask the cashier to scan the bar code. There is a small fee for using this service.