Yes! We can port over your number from your current carrier in most cases.

Yes, fiber internet is symmetrical speed.

No, our fiber has such a high bandwidth, you don’t have to worry about your internet connectivity or speeds.

A fiber internet network is technologically superior to a traditional cable internet network. Fiber is much less susceptible to the issues that cause many cable network outages, such as electrical interference, or weather. With Glo Fiber, you will get a consistent connection, high bandwidth and low latency. There are occasionally scheduled maintenance windows where service may temporarily go down, but these are performed late at night between midnight and 6:00 am, and generally last less than 15 minutes. We notify customers via email when these maintenance windows will occur, or if an unexpected issue arises.

No. A fiber network can do everything a cable network can, and more.

We currently do not provide a vacation rate option.

No. We encourage you to look into one of many popular free email services, such as Gmail, Hotmail, or Yahoo.

Upgrading is easy! You can upgrade speeds yourself through your online account. You can also upgrade or downgrade by calling our toll-free number, 1-877-I-WANT-GLO. There is no charge for either.

No, installation is currently free!

Pricing shown is for each individual product. However, there are bundle discounts when signing up for multiple services ($10 off for 2 services or $20 off for three services). Note that Internet service is required for any other service. If you sign up online, you can see the running total for all selected services to include any promotions or discounts.

Since Glo Fiber began, we have actually been lowering Internet pricing or increasing the speed without changing the rate. TV pricing typically sees a slight increase annually due to increases from programmers and content providers.

There is no connection or outlet needed for Glo.TV service. Instead, service is provided over WiFi using a streaming device connected to the TV (such as an Amazon Fire Stick). This means you can place your TV anywhere in your home – no need to be near a cable outlet! There is a one-time charge for additional Fire Sticks, or you can use your own. You can also download the Glo.TV app on some Smart TVs for free. You can have as many devices set up to view TV as you want, but there is a limit on the number of screens that can be playing simultaneously. This limit is either 3 or 6 screens, depending on the TV plan you have selected.

No, service calls are part of the excellent service we provide our customers.

There is no cost to set up equipment. Monthly charges vary based on services and equipment selected. Visit GloFiber.com for more information on pricing.

The DVR feature is included in all our TV plans with no equipment needed, but the number of hours will vary depending on the plan selected. Programs are recorded and stored in the cloud, and can be accessed from any viewing location.

There is a monthly charge of $10 to cover your entire house with WiFi, regardless of how many eero routers are needed.

We survey each yard prior to construction looking for private utilities and do recommend the homeowner mark all private lines prior to construction starting. If you will not be around during construction in your area, you can flag your property and submit photo(s) ahead of time using our construction site contact form: https://www.glofiber.com/construction/contact-us.

No, any fiber lines to your home will not be installed until you have signed up. However, you may see construction on or near your property, strictly within the public right-of-way or easements, to install the fiber infrastructure to the community. Your current utilities and services should not be impacted during construction, but if you do have issues please contact us by calling 1-877-I-WANT-GLO.

We survey yards for sprinkler systems and do our best to avoid them. It is in the best interest of the homeowner to locate all private utilities prior to start of construction. When performing construction, we cut out the top layer of the yard and set it aside, then dig pits or pot holes and place the dirt on tarps. After we are finished installing the fiber lines, we place the dirt back into the hole and tamp, then replace the top layer of soil and tamp. Seed and straw are placed in areas needing restoration. We recommend that homeowners water their yards after construction is complete.

No. Trenchless technology is used to push the line beneath paved areas at or below 30” deep.

No. The fiber is placed by boring machine or by missile boring tool. The missile boring tool is a pneumatic piercing tool that is placed in a five foot long by one foot wide and three foot deep pit.

24 inches in grass. 36 inches under roads and driveways.

Yes.

We will make every effort to contact you before placing our equipment on your home. However, if a technician is unable to reach you our practice is to place our equipment in the same general location as your other telecommunication equipment.

Only if you have signed up for service. Our construction crews will be running fiber optic cables within the easements on the property. After you sign up for service, we will then run a line from the street to your home (we call this a drop). From there, a very thin fiber cable will then be run inside your home to connect to your ONT (modem) at a single point.

We follow current safe dig practices and will request utility markings in your yard from Miss Utility. This lets us know the location of all gas, sewer, water, power, and communication lines. Any sprinkler lines or invisible dog fences will need to be marked out by you, but we are careful to avoid those things as well.

We cannot utilizer piping or conduit placed by other providers. If there is piping owned by you, we can look into it, but cannot guarantee that we will be able to use it. Submit a contact form at https://www.glofiber.com/construction/contact-us if you have questions.

No, but we don’t need to. Fiber is run to the outside of the house and connected to the ONT inside the house, and an eero router is connected to it with an ethernet cable. There is no additional wiring needed to provide service to additional rooms. All services (Internet ,TV and Home Phone) are delivered wirelessly from the eero routers placed during install, which only need to be plugged into a power outlet.

All services require the installation of a single ONT (modem) and an eero router. After that, internet is accessed through WiFi or by connecting directly to the eero with an ethernet cable. No special equipment or adapters are needed.

For TV, you will need to download the free Glo.TV app on any smart device, or use a streaming device such as an Amazon Fire Stick which plugs into the HDMI port of your TV. We can provide one Fire Stick for free, and you can purchase additional from us during the sign-up process. You can also purchase more from any electronic retailer.

24 inches in grass. 36 inches under roads and driveways.

Because Glo.TV is a streaming service, no special cable boxes or adapters are needed. Each TV just needs a way to receive streaming content through the free Glo.TV app. Smart TVs can often download the app directly, or you can use a device such as an Amazon Firestick. We will help you set up multiple TVs during installation.

At the time of installation, a technician will perform an assessment based on the layout of your home and where you utilize the internet the most. They will determine how many routers are needed and where they should be located. They will also test the signal before they leave to make sure the signal covers your entire home.

One eero router covers up to 2,500 square feet. The technician performing your installation will determine if your home needs additional routers.

It can, but we don’t normally need to connect to a wired network due to the strength of the WiFi signal. If you wish, you could connect your in-home Cat5 network to an eero with an ethernet cable to provide a hard wired option through this network. In most cases, the WiFi speed is more than sufficient, or you can connect directly to one of the provided eero routers for faster speeds.

No extra wiring is required for phone service. We run fiber into the home to provide the initial internet service, and phone service is delivered through that network by connecting a phone directly to our equipment with a phone cord, or by connecting the equipment directly into a nearby phone jack to make all other jacks in the house have a dial tone.

No, but you can connect a MoCA adapter to the eero router. Speeds may be limited by the MoCA equipment you’re using.

Yes, in most cases. If we are able to run our fiber to your smart panel, then we should be able to connect to your in-home wiring. You may have to provide your own network switch to hardwire all of your equipment.

The technician will ask about where internet is most used, and where hard-wire connections are needed. We will attempt to place eero routers in the places where hard-wiring is needed, if it makes sense from a coverage perspective. We do not run Ethernet through walls. Additional eeros can be added after the fact to provide more connection points, but this can interfere with your signal and actually slow down your speeds if too many are placed too close to each other.

Partially. Installation includes running the line from the street to the house, but also includes the work done inside your home.

The ONT does have ethernet ports, which are used to connect the main eero router but we do not recommend connecting anything else via ethernet cable to the ONT, as this can cause issues in the future. The ONT does not provide a WiFi signal on its own. It connects to a main router (either an eero, or a customer-owned router) which then creates the WiFi network. The router usually has ethernet ports which can be utilized to connect devices or networks.

No. Our system is not set up to block any port traffic. If you would like to block any ports, it would need to be done through the router settings.

Yes, we will attempt to connect the Glo network to your smart panel location if we have the access.

New equipment is needed for Glo Fiber service. Technically, we use an ONT, not a modem, but one will be provided during install and is included in your monthly rate. You cannot bring your own ONT. We also use eero routers to provide the WiFi signal or you can provide your own routers.

ONT stands for Optical Network Terminal. It is a device that communicates directly with Glo Fiber to get the fiber-optic Internet connection in your home. It is very similar to the modem you currently use with your cable provider, but uses different technology.

Once Glo Fiber is installed, your computer will connected to the internet via WiFi. You may also directly connect it to any router on the network by ethernet cable for a faster connection.

Eero.

Yes - you can purchase Wall-to-Wall WiFi for $10/month which includes as many eero routers as are needed to provide WiFi coverage to your whole home. A Glo service technician will determine how many routers are needed at the time of installation.

Yes, you can use your current router if you wish. We recommend checking the specifications to make sure it can handle the speeds that you are signing up for. Your actual speed will be limited to the maximum speed at which your router is rated.

It depends on the speed you have selected. For speeds up to 2.4 Gbps, you need to make sure that the WAN port is greater than or equal to the internet speed you have selected. For example, if you subscribe to a 2 Gbps internet plan, your router specs should include a 2.5 Gbps WAN port. Using a router with a lower WAN port will not prevent you from getting service, but it may provide lower speeds than expected. For 5 Gbps, you will need a router that has a 10 Gbps WAN port.

Using a router with a lower WAN port than recommended here will not prevent you from getting service, but it may provide lower speeds than expected.

While many off the shelf routers should work perfectly fine for you, we have not tested other devices and cannot provide a recommendation or list of approved devices. We do not provide support for outside routers and may be of limited assistance to you if something goes wrong with a customer owned device.

Due to the speed at which technology changes, we strongly recommend renting a router because if a rented router (Wall-to-Wall WiFi) becomes out of date, we will swap it with a newer one. A purchased router will be your responsibility.

An ONT is required for Glo Fiber service. This is true for any fiber provider. If you have fiber from another provider and do not seem to have an ONT, then they likely have located it outside your home. We require ours to be placed indoors to protect it from the elements.

You can use your own mesh network if you wish. Most commercially available routers (mesh or traditional) will work with our system, but you will want to be sure they are capable of handling the speed you select.

Not at this time. You can use a Chromecast with Glo.TV as long as you have Google TV, but we cannot provide support for that type of device.

Yes.

Yes!

Yes! Glo.TV has a DVR feature that allows you to record shows to the cloud, no additional equipment needed, and the recorded content can be accessed from any connected device. The number of hours you can record depends on the TV plan selected.

No. Glo.TV records to the cloud over your internet network. The amount of hours available on the cloud depend on the TV plan you select, and ranges from 25 to 250 hours.

There are no limits to what can be recorded simultaneously. You are only limited by the number of total hours your TV plan allows. Depending on your plan, the limit can range from 25 to 250 hours.

You get one Amazon Firestick at no charge, and can purchase additional from us when you sign up for a one-time charge of $49.95 per device. You can also download the free Glo.TV app on mobile devices or some smart TVs.

You can also purchase streaming devices on your own from anywhere electronics are sold, including Amazon.com. You may use an Amazon Fire Stick, or Apple TV. You will need one streaming method per viewing location.

It depends on your TV plan. It can range from three to six devices. You can connect as many devices as you want to your service, the limit is only for how many devices can be showing content at the same time.

No. Our lowest tier TV plan allows live TV streaming on up to 3 devices at once, while our highest level plan allows streaming live TV on up to 6 devices at once. The only cost to adding additional TVs is the one-time cost to purchase the streaming device itself.

No. Glo.TV service is delivered wirelessly over your internet connection. It only requires the Glo.TV app which can be downloaded directly to some smart TVs, or through a streaming device such as uses an Amazon Fire Stick or Apple TV. We will make sure you are all set up during install..

Not at this time. You can still use your Roku device or Roku TV to watch other programming, but you will need a device which can download the Glo.TV app to watch Glo’s TV programming.

Yes. Roku, including YouTubeTV, will still work on Glo Fiber internet service. In fact, any device that uses the internet will connect and work the same way it would on a wireless cable network. It will just be much faster!

For a complete listing, please see our channel line-ups on the SUPPORT page at GloFiber.com. Our Entertain package includes: ESPN, ESPN2, NFL Network, ACC Network, FS1, FS2, NBC Sports Washington, Tennis Channel, Golf Channel, Motor Trend, MavTV (subject to change).

Glo.TV is a streaming TV service and will have similar features. We do not, however, have a voice command remote at this time.